Right Edge Golf - Support

Troubleshooting your Right Edge Putt Tracker

Issue

Possible Solutions

Connected USB, but all LEDs remain off
  1. Make sure the USB cable has power (try a different USB wall charger, or different USB port on your computer)

One or more LEDs blinking

Turn device completely off (disconnect USB and depress button on back of device), then:

  1. Re-power with USB or battery (button).
  2. Re-power with USB (battery may be uniquely very low but not dead state)

Starting putt session: application won’t wirelessly connect to device

Device may be stuck in a state where it won’t receive connections.

  1. Power device completely off, then back on, and try again.

Computer may be configured to not allow LAN device name IP resolution (more common on company-issued computers), thus requiring connection by IP, and device received new IP.

  1. With USB cable connected to both computer and device, open the “Settings” in the Putt Tracker application.
  2. Click the “Connect” (connection may take a while as application searches for device)
  3. Once connected and device information is displayed, click “Use Connected Device” in the Application Connection Settings section, click “Save,” then try again.

LAN/router may not permit HTTP inbound, or between devices on the LAN (more common on public LANs)

  1. Update router configuration to allow HTTP inbound and/or between LAN devices.
  2. If this is the case, and unable to update router configuration, you will have to use the USB cable to connect to your Putt Tracker device.

In putt session: application indicates connected, but not tracking putts. 
  1. Make sure the putting direction (left-handed or right-handed) set in the profile of the selected golfer for the putt session matches the direction you are putting on the device.
  2. Make sure the device has detected the ball movement at the putt start location (indicated by arrow on device), and the green “watching” LED indicator has illuminated before striking putt.
  3. Make sure the device “watching” mode has not timed out (30 seconds) before striking putt.
  4. Power device completely off, then back on, and try again.
  5. Restart (Stop, then Start) putt session.
  6. Strike putt with less force/velocity. One or more sensors may not be getting sufficient reads of the ball.

Putt renderings seem consistently inaccurate

Make sure sensors are free of dust and debris. You can clean/clear the sensor covers using either of these two methods:

  1. Wipe with clean cloth made for cleaning camera lenses or eyeglasses.
  2. Lightly spray with canned/compressed air.

Warning: Cleaning sensor covers in any other way may cause scratching or other permanent damage to the sensor cover.